Privacy Policy

1. Introduction

One Biotic Pharma ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including when you place an order or opt in to receive SMS messages. This policy complies with applicable U.S. federal and state privacy laws and the A2P 10DLC messaging requirements of U.S. wireless carriers.

2. Information We Collect

We may collect the following types of information:

• Personal information: name, email address, phone number (including mobile number for SMS), and shipping address when you place an order or contact us.
• Order information: product inquiries, quantities, and order details you submit.
• SMS consent and logs: your opt-in consent to receive SMS messages, the mobile number messaged, message content, and timestamps of messages sent.
• Usage data: pages visited, device, and browser information collected automatically.

3. SMS Text Messaging (A2P 10DLC)

If you opt in to SMS messaging, you authorize One Biotic Pharma to send text messages to the mobile number you provided using an Application-to-Person (A2P) 10-digit long code (10DLC) number. Message and data rates may apply. Message frequency varies but is typically limited to order confirmations, fulfillment updates, and occasional service notifications.

• Opt-in: You consent to receive SMS messages by providing your mobile number and checking the consent box on our order/contact form.
• Opt-out: You may cancel SMS messages at any time by replying STOP to any message. After opting out, you may opt back in by replying START or by re-submitting your consent on our form.
• Help: Reply HELP at any time for assistance with our SMS program.
• Carrier disclosure: Carriers are not liable for delayed or undelivered messages.

We share your mobile number and message data with our messaging service provider and U.S. wireless carriers solely to deliver messages and comply with A2P 10DLC registration and monitoring requirements.

4. How We Use Your Information

• To process and fulfill your orders and inquiries.
• To send SMS and email notifications you have consented to.
• To respond to your questions and provide customer support.
• To comply with legal, carrier, and regulatory obligations.

5. How We Share Your Information

We do not sell your personal information. We may share it with service providers (such as our SMS and CRM platforms) who act on our behalf, with U.S. wireless carriers for A2P 10DLC compliance, and when required by law.

6. Data Retention

We retain your information for as long as necessary to provide our services, fulfill orders, and comply with legal and carrier record requirements, including A2P 10DLC campaign record-keeping.

7. Your Rights

Depending on your state of residence (e.g., California, Virginia, Colorado), you may have rights to access, correct, delete, or opt out of the sale or sharing of your personal information. To exercise these rights, contact us using the details below.

8. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

9. Contact Us

If you have questions about this Privacy Policy or our SMS program, contact us: